Customer Service Levels (CSLs) do not include delivery time of materials. Delivery is made by United States Postal Service, standard delivery, unless other arrangements are made by the customer, such as FedEx or electronic delivery.
| Service | Description | Customer Service Level | Price Schedule | Data Needed for Request | Note |
|---|---|---|---|---|---|
|
Document Conversion - Records On-Site |
Requests to convert documents only available in microform |
1-3 business days |
No fee |
Accession number for the document on eLibrary |
CSL depends on the number of documents requested |
|
Document Conversion - Records Off Site |
Requests to convert documents only available in microform |
7-10 business days |
No fee |
Accession number for the document on eLibrary |
CSL depends on the number of documents requested |
|
Requests for Certifications |
Requests for certified copies of FERC official documents |
1 business day |
$5.00 per document (per copy), plus $0.20 per page printed (Government agencies are exempt) |
Accession number for the document on eLibrary, quantity of copies, recipient’s address for mailing the certification package, customer’s information (company name, phone number, email address) |
CSL depends on availability of Secretary of the Commission staff |
|
Requests for Records - Off-Site (including gas tariffs) |
Requests for copies of original documents stored at off-site storage facilities |
7-10 business days |
No fee, unless research services are required |
Document identifying information (i.e. accession number, docket and sub-docket number or tariff/rate schedule number, date, company name, description of document) |
Documents must be obtained from eLibrary if available. If accession number is not provided, then research fees may apply (see below) |
|
Requests for Records - On-Site (including electric tariffs) |
Requests for copies of original documents stored at FERC |
1-3 business days |
No fee, unless research services are required |
Document identifying information (i.e. accession number, docket and sub-docket number or tariff/rate schedule number, date, company name, description of document) |
Documents must be obtained from eLibrary if available. If accession number is not provided, then research fees may apply (see below) |
|
eLibrary Printing /Copying |
Requests for printed copies of documents stored on eLibrary |
1 business day |
$0.20 per page |
Accession number for the document on eLibrary |
Shipping preparation and delivery charges apply |
|
Research Services |
Requests for assistance in locating a document on eLibrary, on-site, or off-site |
N/A |
$60.00 per hour |
As much document identifying information as available (i.e. accession number, docket, date, company name, description of document), customer’s information for the invoice (company name, address, phone number, email address) |
|
|
Requests for Hearing Transcripts |
Public versions of transcripts may be available through eLibrary 21 days after the date of the hearing transcript |
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Payment Methods
Available payment methods are ACH Credit, Courier, Wire, Mail. The general payment instructions are provided with the invoice.
Contact Information
FERC Online Support
Hours of Operation are 8:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday, excluding holidays
Telephone: 202-502-6652
Toll-free Telephone: 1-866-208-3676
Email: ferconlinesupport@ferc.gov
Contact Information
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Public Reference AssistanceTTY: 202-502-8659Telephone: 202-502-6652Toll-free Telephone: 1-866-208-3676Email: ferconlinesupport@ferc.gov