How to Contact FERC

General Information 

Email: [email protected] 

Phone: 202-502-8004 or  866-208-3372 (Toll-Free) 

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Participation in Commission Proceedings 

Office of Public Participation (OPP)  

Email: [email protected] 
Phone: 202-502-6595 

When to contact:  The public may contact OPP for assistance in understanding Commission procedures.  Examples include questions on when and how to intervene, comment, file motions, or seek rehearing. 

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Specialized Resources 

Enforcement Hotline  

Email: [email protected] 
Phone: 202-502-8390 or 888-889-8030 (Toll-Free) 

Anonymous form: https://www.ferc.gov/enforcement-legal/enforcement/enforcement-hotline/contact-hotline-staff-anonymously 

When to contact: If you’re concerned about potential violations (but not general compliance issues not related to potential violations, landowner issues, or retail rate issues).  Examples include complaints about: market manipulation, fraud, bidding anomalies, inappropriate use of financial instruments, fluctuations in available capacity on electric transmission lines and natural gas pipelines, interconnection discrimination, possible Tariff violations, and undue preferences to affiliates. 

Compliance Help Desk 

Form: https://www.ferc.gov/about/contact-us/compliance-help-desk/help-desk-form 

When to contact: If you have a compliance question about the statutes, rules, regulations, and tariffs administered by the Commission or are seeking compliance technical assistance. The compliance help desk is not intended to provide research or analysis regarding Commission policies.  

Alternative Dispute Resolution (ADR) Helpline 

Email: [email protected] 
Phone: 844-238-1560 (Toll-Free) 

When to contact: Contact the FERC’s Dispute Resolution Service when you are facing or anticipating a conflict involving energy-related issues under FERC’s jurisdiction.

Whether you are a regulated entity, a consumer, a stakeholder, or part of a federal, state, or tribal agency, DRS can help you explore collaborative solutions through confidential and impartial assistance.

Reach out early – DRS can often help prevent issues from escalating into formal disputes.

Landowner Helpline 

Email: ‍[email protected] 
Phone: 202-502-6651 or 877-337-2237 (Toll-Free) 

When to contact:  The FERC Landowner Helpline facilitates communication between landowners and natural gas companies.

Experienced mediators assist landowners with: 

• Construction-Related Concerns and Damages from interstate natural gas transmission and storage projects and LNG projects 
• Land Access Disputes 
• Executed Easement Disputes (pre-existing easement agreements) 
• Land Restoration Disputes (revegetation, settling or subsidence, erosion, or drainage) 

Hydroelectric License and Exemption Compliance 

Phone: 844-434-0053 (Toll-Free) 

When to contact: Complaints or reports regarding non-compliance with hydroelectric licenses may be directed to the Commission’s Office of Energy Projects. The hotline is staffed Monday-Friday from 8:00 am to 4:30 pm ET excluding Federal holidays. Callers may leave a message and the call will be returned during the next business day. 

Tree Trimming and Vegetation Management 

Form: https://www.ferc.gov/industries-data/electric/industries-activities/tree-trimming-and-vegetation-management/issues-form 

When to contact: FERC receives calls and emails from landowners related to tree trimming or utility vegetation management practices.  While FERC approved a requirement for utilities to maintain adequate clearances between vegetation and transmission lines, FERC has no direct responsibility over tree trimming or utility vegetation management practices.  However, we encourage landowners to bring to our attention any scenario that they are unsure of so we can see if we can help.  You can submit an issue using the linked form, above. 

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Information and Technology Resources 

FOIA Requests 

Form: https://www.ferc.gov/enforcement-legal/foia/electronic-foia-privacy-act-request-form 

When to contact: Under FOIA any person has the right to request public access to federal agency records or information. The agency must release the records upon receiving a written request unless the records fall within the nine exemptions and three exclusions outlined in the Act. 

FERC On-Line Support 

Email: [email protected] 
Phone: ‍202-502-6652 

When to contact: If you have questions or need help using eLibrary, eFiling, eComment, eSubscribe, eRegister, or eService. 

Public Reference Services

Email: [email protected] 
Phone: ‍202-502-8371  

When to contact:  If you need help with obtaining digital copies of records from the Commission’s repository, obtaining certifications of Commission official records, limited research, or have questions regarding the Public Reference Room.  

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External Resources 

Local Natural Gas or Electricity Service

Problems involving natural gas or electric service or billing for retail customers are not within the Commission's jurisdiction. Such problems should be directed to your state commission or, if relevant, local regulatory agency. Websites for each state commission can be found through the National Association of Regulatory Utility Commissioners (NARUC) 

Pipeline Safety 

If you have a question regarding safety of an interstate natural gas pipeline, you should contact the Department of Transportation's Office of Pipeline Safety.