How We Can Help You
The Commission provides a significant amount of information on its website regarding the statutes, rules, regulations or tariffs administered by the Commission. Information is generally organized by industry: Electric, Hydropower, Natural Gas, Liquefied Natural Gas (LNG), and Oil. Major orders and regulations are also available, again organized by industry.
The Commission's staff also provides guidance regarding compliance with the statutes, rules, regulations and tariffs administered by the Commission. If you have compliance-related questions and do not know which member of staff to contact regarding a particular subject matter, please submit your question via our online form and it will be forwarded to the appropriate member of Commission staff for a response.
Inquiries should be submitted only by persons seeking technical assistance involving compliance with the statutes, rules, regulations, and tariffs administered by the Commission. The compliance help desk is not intended to provide research or analysis regarding Commission policies. General inquiries regarding Commission activities and from all State Federal and Congressional members should be directed to the Office of External Affairs.
Informal advice given by staff in response to a compliance help desk inquiry is not binding on the Commission pursuant to 18 C.F.R. § 388.104(a) and may represent the view of only individual staff members. Compliance inquiries do not constitute filings with the Commission and should not involve matters that are otherwise pending before the Commission.
Alternative mechanisms for requesting additional staff guidance are summarized in Docket No. PL08-2-000, Obtaining Guidance on Regulatory Requirements.
When We Cannot Help
Problems involving gas or electric service or billing for retail customers are not within the Commission's jurisdiction. Such problems should be directed to your state commission or, if relevant, local regulatory agency. Websites for each state commission can be found through the National Association of Regulatory Utility Commissioners (NARUC).
The Compliance Help Desk cannot assist in a matter relating to issues in docketed or contested Commission proceedings. Such communications violate the Commission's rule at 18 C.F.R. § 385.220 prohibiting off-the-record communications. Communications related to a pending contested proceeding are not confidential and must be identified in the Federal Register and placed in a public file associated with the docket.
If you have a pipeline safety problem, you should contact the Department of Transportation's Office of Pipeline Safety.