Formal Complaint Procedures - Rule 206
Informational Requirements for a Complaint
- Clearly identify the action or inaction which is alleged to violate applicable statutory standards or regulatory requirements.
- Explain how the action or inaction violates applicable statutory standards or regulatory requirements.
- Set forth the business, commercial, economic or other issues presented by the action or inaction as such relate to or affect the complainant.
- Make a good faith effort to quantify the financial impact or burden (if any) created for the complainant as a result of the action or inaction.
- Indicate the practical, operational, or other nonfinancial impacts imposed as a result of the action or inaction, including, where applicable, the environmental, safety or reliability impacts of the action or inaction.
- State whether the issues presented are pending in an existing Commission proceeding or a proceeding in any other forum in which the complainant is a party, and if so, provide an explanation of why a timely resolution cannot be achieved in that forum.
- State the specific relief or remedy requested, including any request for stay or extension of time, and the basis for that relief.
- Include all documents that support the facts in the complaint in possession of, or otherwise attainable by, the complainant, including, but not limited to, contracts and affidavits.
- State (i) whether the Enforcement Hotline, Dispute Resolution Service, tariff-based dispute resolution mechanisms, or other informal dispute resolution procedures were used, or why these procedures were not used; (ii) whether the complainant believes that alternative dispute resolution (ADR) under the Commission's supervision could successfully resolve the complaint; (iii) what types of ADR procedures could be used; and (iv) any process that has been agreed on for resolving the complaint.
- Include a form of notice suitable for publication in the Federal Register and submit a copy of the notice on a separate 31/2 inch diskette in ASCII format.
- Explain with respect to requests for Fast Track processing, why the standard processes will not be adequate for expeditiously resolving the complaint.
Notice of the Complaint
The Commission will issue a public notice of the complaint promptly, usually within two days.